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Common questions....Questions:
Answers:1. Why should I use claim for me?You can make a claim on your own behalf. However the banks are often difficult and uncooperative. We have experience in fighting the banks as well as a thorough knowledge of all the relevant regulations. Because of this we believe we can obtain more compensation for you than you could acting alone. We also make the process very simple and hassle free. Back to top 2. Will I definitely make a successful claim? We cannot guarantee a successful claim as the regulations surrounding bank charges are constantly changing. All our customers to date have made successful claims however and we will only charge you if your claim is successful. Back to top 3. What do you charge for your service? We will only charge you if your claim is successful. The total charge is 20% plus VAT of the total amount refunded to you. Back to top 4. Is there a maximum amount that I can claim? No, you are allowed to claim back whatever the bank owes you - no matter how much that is. Back to top 5. Will the bank contact me? As you will have given us the authority to act on your behalf the bank should not contact you directly. If you do receive any letters concerning your claim simply forward them on to us. Back to top 6. How long will my claim take? Claims can take as little as a few weeks. However due to the banks often uncooperative attitude claims can sometimes take as long as 4 months. Back to top 7. Will making a claim affect my credit rating? No, making a claim like this will not affect your credit rating. Back to top 8. What if the bank won't pay anything? If the bank refuses to refund your money to you we will take the bank to the small claims court. Court costs will be paid by us and reclaimed from the bank. In all our cases to date the bank has always settled before the court date. Back to top 9. Could my account be closed as a result of my claim? This is extremely unusual and has never happened to any of our clients - you should be aware however that it is possible. If the bank does close your account because of your claim we would lodge a complaint with the Financial Ombudsman Service on your behalf. Back to top 10. Can I claim for going over my agreed overdraft limit even though it was my fault? Yes. Due to the new legislation bank charges must be in proportion to the cost of the action to the bank. We are usually able to claim a large reduction in these charges. Back to top 11. Can I claim for my monthly overdraft fee? No. This fee is a service charge and is not covered by the new legislation. Back to top |
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